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Advanced Solutions Consultant @Paytronix
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WORK HISTORY
Advanced Solutions Consultant @Paytronix
Led weekly meetings with clients’ head marketing and technical contacts to gather business requirements, provide updates on current projects, and define objectives to support ongoing initiatives. Translated complex client program requirements into rule-based technical solutionsCoordinated daily with internal and 3rd party vendors to synthesize and advocate for client’s priorities, active projects, and feature requestsCompleted data migrations and uploads in and out of the Paytronix platform, consisting of guest demographic information and PII, ensuring data integrity and liability reconciliationPerformed end-to-end User Acceptance Testing on new features, integrations, and campaignsTrained clients on self-service features and educated them on the POS software, integration, and the PX platform (HTML, Reporting, CSR Tools), empowering them to manage those tasks on an ongoing basis
EDUCATION
Northwest Missouri State University
Bachelor's degree, International Business
University of Ulsan
Korean Language, International and Intercultural Communication
Yonsei University
Bachelor of Business Administration (BBA), Corporate Social Responsibility, Management Information Systems
SKILLS
ABOUT THE A
Driven solution consultant and customer success specialist leveraging 8 years of proven experience in client services and project Management space focused on client relationship growth and strategic project delivery. Highly organized and efficient working in fast-paced environments, managing multiple simultaneous deliveries and client engagements at any one time. Effective communicator and managing and collaborating with project teams to achieve success through a reputation for exceeding customer expectations and building effective relationships at all levels of an organization. Possesses a comprehensive background in data extraction, manipulation, and interpretation using multiple data sources; ensuring consistency and standardization through domain changes; software and system analysis and design; software implementation. Eager to join an organization to continue personal career growth, mentoring of peers and providing quality consultative services to grow existing and future client bases.
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