Brandon Barnes
ITIL v4 | Scrum Master (PSM I) | ITIL Consultant | ITSM Consultant | Service Deliver Manager | ITSM Director | Service Now Process Improvement
- Role
- Senior Manager, Home Office Support at JCPenney
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Brandon Barnes
Customer focused ITSM Architect with expertise refining and managing Incident Management, Problem Management, Change Management, and Request Management within the ServiceNow platform. Ability to identify key business challenges and establish a strategic partnership to achieve goals that create a competitive advantage for the organization. Demonstrated ability to deliver business value by instilling documented, repeatable, disciplined processes that are efficient and effective. Experience establishing a partnership with global business and IS leaders to develop system architecture that supports rapid growth and agility when integrating new and diverse acquisitions into the environment. Active participant in an IT leadership role during numerous corporate acquisitions over the past 15 years.
Experience
Senior Manager, Home Office Support
Feb 2020 — Present · Plano, TX, US
Lead the second level desktop support, executive support, and IT asset management teams based in Plano.
Education
Texas A&M University
Bachelor of Science (B.S.)
Skills
- Vendor Management
- Leadership
- Active Directory
- Budget Forecasts
- Hardware
- Operations Management
- Technical Support
- Budget Management
- Troubleshooting
- IT Strategy
- Training
- Software Asset Management
- Itil Certified
- Patch Management
- Windows
- Team Leadership
- Software Installation
- System Administration
- Windows Xp
- Process Improvement
- Remote Infrastructure Management
- Help Desk Support
- System Testing
- Customer Service
- Networking
- Software Documentation
- Software Deployment
- Project Management
- Network Administration
- Windows 7
- Disaster Recovery
- Microsoft Office
- IT Management
- Servers
- Itil
- Team Building
- Management
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