Brad Bradford
Operations Leader | Building High-Performing Teams | Driving Growth, Efficiency & Strategic Partnerships
- Role
- Manager of Customer Success at Novel Energy Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brad Bradford
I’m an operations leader who builds high-performing teams and systems that thrive. At Nielsen, I led field technicians and sales teams across multiple markets; at Novel, I managed call center operations—driving retention, improving customer satisfaction, and streamlining processes. My servant-leadership approach has delivered measurable results: 50% cost reductions, 30% faster service response times, and dozens of employees developed into leadership roles. I’m passionate about operational excellence, workforce growth, and building partnerships that create sustainable success.\"
Experience
Manager of Customer Success
May 2023 — Present · US
Defined and Optimize Customer Lifecycle and Managed Customer Success Activities, Strategies and Processes.*Developed and implemented strategies to improve customer retention and loyalty.*Identified and implemented process improvements to maximize efficiency.*Analyzed accounts for delinquencies and other ongoing issues.*Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Education
Xavier University
Bachelor of Arts - BA, Mass Communication/Media Studies
St. Augustine High School
Diploma
1995 — 1999
Xavier University of Louisiana
Bachlors, Mass Communications
1999 — 2007
Skills
- Sponsorship
- Social Media
- Event Planning
- Marketing
- Social Networking
- Social Media Marketing
- Event Management
- Public Relations
- Advertising
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