Jeff Bowlin

About Jeff Bowlin

Senior product strategist/manager with demonstrated strengths managing multi-million dollartechnology product development projects—guiding the work of internal and outsourced teams, in addition to managing all end-to-end scoping, planning, testing, delivery, and release management functions.Recognized throughout career for the ability to expertly manage stakeholder relationships/expectations, synthetize input from different sources, and coalesce product visions into clear, compelling action plans that ensure maximum value delivery. Comprehensive understanding of cutting-edge development methodologies including Agile, SAFe Agile, SDLC, and CI/CD frameworks. Career-long strengths in synthesizing diverse inputs from numerous different sources to find the \"right path forward\" and identify optimal product roadmap strategy. Adept at driving innovation, facilitating collaboration among multi-disciplinary teams, and challenging stakeholder assumptions (in a diplomatic way) to catalyze breakthrough new product concepts.

Experience

1. Manager

   Logic20/20, Inc.

   Jul 2018 — Present · Seattle, WA, US

   Currently serve as a senior product strategist and technical SME within this national technology consulting firm that provides clients with outsourced expertise in the areas of Digital Transformation, Analytics, Software Development, IT Operations, and Product Development.• Currently leading a high-profile project at PG & E, focused on building tools to analyze outage and electrical grid characteristics based on asset and systems data• Served as Technical Delivery Manager for a high-profile SMPD Project at T-Mobile, managing work streams, scrum ceremonies, and releases across three scrum teams—each w/ a dedicated Product Owner- Defined team-level deployment processes and drove stakeholder communications, including facilitating stakeholder presentations across the full 100-person department of 7 scrum teams- Served as Release Management and Product Owner, building novel tools allowing customers to use Twitter (X), Facebook, and SMS methods to send a message to T-Mobile\'s customer service team; efforts included an AI model to predict customer intent and present support staff with relevant documentation- Built a new API suite that allowed third-party customers to interact with T-Mobile subscriber account information, allowing customers to purchase phones more seamlessly through Apple and other providers• Tech stack: Palantir Foundry, Planisware, AgileCraft/Jira Align, Jira, Microsoft365, Confluence, Slack, Apple Business Chat, iMessage, Facebook Messenger, Twitter Direct Message, Lithium/Khoros, LiveEngage, Java, JavaScript, Mesos Marathon, Jenkins, Apigee

Education

• Shoreline Community College

  Digital Audio Engineering and MIDI Music Production

• Western Washington University

  Physics with foci in Computer Science and Audio Engineering

Skills

• Leadership
• Crm
• Offshore Delivery Methodologies
• Recruiting
• Staff Development
• Coaching
• Account Management
• Sdlc
• Branch Banking
• Project Management
• Management
• Team Building
• Retail Banking
• Credit
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Strategy
• Sales
• Credit Cards
• Customer Experience
• Loans
• Banking