Bimlesh Kumar
Client Onboarding Coordinator @ TELUS Digital India | Customer Service | Account Management | Administrative Assistance | Award-Winning Professional | 6+ Years in Service Excellence
- Role
- Client Onboarding Coordinator at TELUS Digital
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Bimlesh Kumar
Experienced and results-driven professional with over 6 years in customer service, account management, and client onboarding. Currently working as a Client Onboarding Coordinator at TELUS Digital, where I specialize in configuring client systems, managing operational data, and ensuring seamless onboarding experiences.I’m passionate about delivering high-quality service and have been recognized with multiple awards including the Star Team Award 2025, Hero’s Week Top Performer 2024, Gladiator Award 2023 and Shining Star Award 2022. My technical proficiency spans tools like Symphoni Case Management, Salesforce Lightning, Workday, and MS Office Suite (Word, Excel, PPT, Outlook, Teams, OneNote).I thrive in fast-paced environments, excel at problem-solving, and am committed to continuous learning and improvement.
Experience
Client Onboarding Coordinator
Dec 2023 — Present · Gurugram, IN
Client Onboarding Coordinator is responsible for activities specific to new customer set up, existing customer updates, and customer terminations on our Symphoni Case Management platform. Working closely with our Sales Teams, Customer Success Managers (CSMs), Implementation Managers and Billing Teams, Client Onboarding is key to facilitating a world-class customer onboarding experience, resulting in seamless service delivery of our TELUS Health offerings- Manages multiple internal (and customer) requests on a daily basis with minimal supervision, including competing priorities- Promotes teamwork and collegiality in the work environment - Works independently with minimal supervision- Manages multiple requests/tasks simultaneously, prioritizing and managing activities specific to each customer and internal turnaround time guarantees- Assists with special projects and other tasks, as required- Upholds above average data integrity practices and consistent quality in all tasks performed- Provides backup support and/or training to other team members as required and/or requested
Education
Indira Gandhi National Open University
Bachelor in Computer Applications
2014 — 2018
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