Betsy Rowden Rogers
Customer Experience Manager @LinearB
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Manager @LinearB
Primarily focused on tech-touch and automation of digital outreach to existing customers. Maintained and updated helpdocs platform as our product evolved. This included generating content for new features, updating existing content as features grew and adapted, and generating general best practice walk-throughs. Adminstrated the LinearB Churnzero instance, building automated customer outreach for annual billing renewals, a tech-tough onboarding program, as well as event-based outreach which reacted to customer behavior.Coordinated internal sales and CS enablement for new and upcoming feature releases by coordinating with marketing and product departments, assisting in helpdoc generation and collaborating on internal training material. Assisted in CS opps work by utilizing Salesforce Flow and Saleforce admin permissions to build renewal, account risk, and forecasting reporting and automations.
EDUCATION
Kansas State University
BS, Anthropology
ABOUT BETSY ROWDEN ROGERS
Customer Experience Manager @ LinearB | Driving Tech-Touch Automation
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.