Ayas Makhdoomi
Client-Facing Operations Specialist | Product Consultant | Ex-Accenture | 6+ Years in Client Success, Escalations & Support Ops
- Role
- Senior Associate at Capgemini
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Ayas Makhdoomi
Operations and client support specialist with over 6 years of experience across healthcare, fintech, e-commerce, and manufacturing. I’ve worked with global clients, led teams, resolved escalations, and streamlined complex processes. At Capgemini, I led inter-team coordination and AI-driven process testing that boosted efficiency by 150%. I’ve also managed operations in fintech (Accenture) and e-commerce (Swiggy), consistently improving workflows and client experience. Awarded multiple times for performance and excellence, I’m passionate about driving client success, simplifying operations, and delivering long-term value. Open to full-time roles in: Product Consulting | Client Success | Support Operations | Customer Experience | Process Analyst Let’s connect!
Experience
Senior Associate
Dec 2022 — Present · Noida, IN
Streamlined inter-departmental communication to ensure seamless workflows and enhance operational efficiency.• Delivered high-quality results by adhering to best practices and maintaining rigorous standards.• Designed and implemented customized solutions for complex challenges while mentoring and training teams to boost performance and foster professional growth.Key Achievements:Star Performer (2023, 2024)XtraMile Award (2023)24 Carat Gold Award (2023)
Education
Maharshi Dayanand University Rohtak
Bachelor of Business Administration - BBA
2013 — 2016
Amity University, Gautam Budh Nagar
Master of Business Administration - MBA
2016 — 2018
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