Ashok Agrawal
Head of Risk, Fraud and Disputes Engineering
- Role
- Senior Director of Software Engineering at Marqeta
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Director of Software Engineering
Nov 2022 — Present · San Francisco, CA, US
Own end-to-end P&L, product delivery, and operational performance for Marqeta’s Disputes, Real-Time Decisioning (RTD), 3DS, and Identity platforms supporting Tier-1 fintechs including Block (Cash App), Affirm, Klarna, Uber, and Ramp. Accountable for fraud loss, dispute win rate, vendor economics, platform reliability, and regulatory risk across billions of transactions.* Built and modernized Marqeta’s Dispute and Fraud platforms to support large-scale, enterprise programs* Reduced dispute and fraud losses by multiple millions annually by uncovering processing gaps, implementing three-way reconciliation across Networks, Disputes, and Core Processing, fixing contract misalignment, and driving automation* Built AI-driven smart agent assignment and workflow orchestration, cutting multi-million-dollar operating costs while materially improving win rate and SLA
Education
Indian Institute of Technology, Bombay
MS, Industrial Engineering
1993 — 1995
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