Arpit Namdeo
Business Analyst | MBA Grad | SQL | Advanced Excel | Power Bi | Python
- Role
- Escalation Specialist at Technotask Business Solutions Pvt Ltd
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
About Arpit Namdeo
Escalation Specialist turned aspiring MIS Executive and Data Analyst with a passion for…
Experience
Escalation Specialist
Technotask Business Solutions Pvt Ltd
Sep 2024 — Present · Bhopal, IN
Analyzed order and logistics data to resolve escalated cases, identifying root causes and trends- Created Excel-based reports using VLOOKUP, COUNTIF, IF, and Pivot Tables to track SLA compliance and resolution metrics- Flagged recurring issues and collaborated with backend teams to improve operational workflows- Acted as a communication bridge between customers, support teams, and internal operations- Tools Used: Excel, Google Sheets, CRM platforms, internal ticketing systems.Impact- Reduced repeat escalations by identifying patterns and suggesting process improvements- Improved reporting accuracy and speed through structured Excel templates and automation
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