Andrew Thompson

About Andrew Thompson

I have extensive Client Service experience with deep knowledge of Digital Media analytics…

Experience

1. Director - Technology (Salesforce Administrator)

   Special Olympics Illinois

   Mar 2020 — Present · Bloomington, IL, US

   Manage a fast-paced queue of support, project, and reporting requests from development, marketing, and finance teams, ensuring prompt resolution with a focus on internal customer satisfaction using case management tools.•Administer Salesforce User Management: Create and maintain user accounts, roles, profiles, and permission sets, ensuring proper security and role-based access controls.•Design and Maintain Reports & Dashboards: Develop complex, real-time reports and dashboards in Salesforce Lightning to monitor key performance indicators (KPIs), data quality, and overall system integrity.•Customize Salesforce to Meet Business Needs: Address internal business requirements through custom objects, fields, validation rules, and process automation using Flow Builder, Process Builder, and Apex where necessary.•Implement and Monitor Security Controls: Enforce Record-Level and Field-Level Security, manage Sharing Rules, and oversee Org-Wide Defaults to ensure data integrity and compliance.•Integrate Salesforce with External Systems: Oversee and troubleshoot integrations between Salesforce and systems such as Classy, DonorDrive, Scribe, Omatic, Concur, and Intacct using API connections and middleware tools.•Data Deduplication and Cleanup: Successfully consolidated over duplicate Contact records and Account records using Salesforce Duplicate Management, reducing Contacts to 15,500 and eliminating duplicate Accounts entirely within the first seven months.•Collaborate on Salesforce Strategic Initiatives: Work to align business processes with platform capabilities, driving best practices and ensuring adherence to strategic goals and driving user adoption.•Vendor Management for Salesforce Optimization: Identified, evaluated, and contracted consulting services to improve and enhance enhance system cleanliness, and apply development best practices in Salesforce.•Volunteer for Special Olympics Illinois (SOILL): Engage in volunteer work for SOILL events.

Education

• Bradley University

  BS, Elementary Education

  2004 — 2008

Skills

• Mobile Marketing
• Digital Media
• Mobile Strategy
• Google Analytics
• Social Media Marketing
• Online Advertising
• Digital Strategy
• Online Marketing
• Conversion Optimization
• Mobile Advertising
• Keyword Research
• Mobile
• Digital Marketing
• Social Media
• Sem
• Ppc
• Web Analytics
• Omniture
• Google Adwords
• E-Commerce
• Search Advertising