Akhil K.
Field Sales Account Representative @DHL Express
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WORK HISTORY
Field Sales Account Representative @DHL Express
Vancouver, BC, CA
Own end-to-end customer relationships from prospecting through post-sale implementation, bridging the gap between what’s sold, what’s deployed, and what actually works in practice.• Grew and managed a $1.6M recurring revenue portfolio, consistently outperforming regional benchmarks for customer acquisition, retention, and expansion by aligning solutions with real operational constraints.• Acquired the highest number of new customers and revenue on the team in 2024 and 2025 through disciplined territory management, targeted prospecting, and deep customer understanding.• Spearheaded the local implementation of a new CRM platform, leading team training and adoption to improve sales workflows, data quality, and customer engagement.• Acted as a post-sale owner for key accounts, proactively addressing implementation friction, managing cross-functional dependencies, and maintaining high levels of customer satisfaction and retention.• Collaborated closely with Sales, Operations, and Brokerage teams to translate customer needs into executable territory strategies and surface recurring issues impacting customer experience and revenue.
EDUCATION
The Valley School
ISC
The University of British Columbia
Bachelor of Science (BSc)
ABOUT AKHIL K.
I work in logistics with customers, owning the gap between legacy systems and how work actually gets done.At DHL Express, I partner closely with customers to design and implement logistics solutions under real operational constraints. I often own the handoff between what’s sold, what’s implemented, and what actually works in practice. When those handoffs fail, the cost shows up in missed shipments, broken trust, and manual workarounds, so I focus on surfacing recurring friction and turning it into durable solutions that should inform better systems and product decisions.Before moving into a commercial role, I spent two years as the primary IT technical lead for DHL’s Western Canada region. I led infrastructure rollouts, built automation tools and dashboards, and supported mission-critical warehouse systems where uptime and clarity mattered more than elegance. That experience shaped how I think about systems, trade-offs, and cross-functional execution.Earlier, I led a 20-person team at UBC’s largest student-run service, overseeing operations, budgeting, and hiring while delivering tangible safety outcomes for the campus community. Across roles, I’ve consistently gravitated toward environments where complexity, ownership, and consequences are real.I’m especially interested in technology that improves human and operational experience when it’s grounded in how work actually happens. I thrive in fast-paced, collaborative environments and learn fastest by being close to the problem.
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