Mike Vu

About Mike Vu

I am a technologist, a tinkerer, a puzzle solver, and a dog lover. With a diverse background spanning engineering, business, and liberal arts, I started my career as a consultant, helping my clients effect organizational change through the implementation of custom enterprise software. These projects helped me to develop the leadership style, project management mindset, and communication skills required to excel in my career.Through these projects, I also discovered a passion for user experience design, which I pursued as a part of the Master of HCI program at Carnegie Mellon University. There, I built up my design chops and led teams in the UX journey that is research, iterative design, prototyping, and development. Since graduating, this wide breadth of experiences has culminated in a career in Product Management. As the first and only Product Manager of Digital Guest Experience at the Space Needle and Chihuly Garden and Glass, I get to innovate and design experiences that can only be found here. Every day is a new challenge and a new opportunity to learn and do something different.

Experience

1. Technical Program Manager

   Nordstrom

   Mar 2022 — Present

   Drive overall program delivery for Store Returns technology, supporting customer and employee journeys from the time of return initiation to the item\'s return to inventory. Lead and support all phases of the SDLC. Collaborate with Product and Business stakeholders to define technical requirements and prioritized product roadmap, assessing tradeoffs and downstream impacts. Implement engineering practices to streamline development and reduce overhead. Manage system monitoring to define KPIs performance as well as run and maintain priorities that ensure ongoing product health.

Education

• Carnegie Mellon University

  Master's Degree, Human-Computer Interaction

  2014 — 2015

• The University of Texas at Austin

  Bachelor of Science (BS), Mechanical Engineering

  2006 — 2011

• The University of Texas at Austin

  Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities

  2006 — 2011

Skills

• Management Consulting
• Integration
• Human Computer Interaction
• User Interface Design
• Requirements Gathering
• Hybris
• Requirements Analysis
• Business Analysis
• Business Process
• Sdlc
• Business Process Design
• Business Intelligence
• User Experience
• Business Process Improvement
• Microsoft Office
• Project Management
• Pl/Sql
• Consulting