Lauren Schneider

About Lauren Schneider

Client Enablement Strategist with a track record of 100% retention on B2B portfolios. Proven success navigating high-stakes renewals, driving usage KPIs, and delivering personalized enablement at scale. Adept at translating tools into client solutions during tech transitions and market disruption. Known for proactive outreach, embedded training support, and data-backed workflows that enhance customer satisfaction, loyalty, and long-term value.Client Retention EngagementMaintained 100% retention on $1.7M in accounts by leading full-cycle B2B sales and prioritizing training-led relationship management over traditional selling.Secured $1M+ in renewals during price hikes, tailoring feature-driven business cases that achieved 14% average price increases without client loss.Achieved 94.4 NPS by combining team training with one-on-one sessions, strengthening user adoption and satisfaction through responsive, resource-backed support.Sales EnablementDeveloped a revenue-backed Salesforce/Excel workflow that supported $100K+ in price increases and became a team-wide standard for account forecasting and pricing alignment.Enhanced sales efficiency by meticulously documenting client interactions and next steps, improving knowledge transfer and CRM continuity across teams.Enabled 110% net retention by launching crisis-responsive outreach strategies during the oil market crash, helping clients find value during operational downturns.Software AdoptionCreated a training video and email series to address legacy software phase-outs and change resistance, adopted company-wide to drive modern tool adoption and long-term retention.Delivered high-impact face-to-face client training, directly influencing renewal decisions by demonstrating expertise and commitment to user success.Developed clear, modular training documentation that accelerated onboarding, filled knowledge gaps, and converted legacy users to new systems.Vision for the FutureI’m passionate about empowering clients with intuitive, scalable software adoption strategies that drive real-world outcomes. My goal is to continue bridging the gap between product potential and user success, fostering long-term partnerships built on trust, data, and continuous enablement.Connect With MeLet’s connect if you are in tech, SaaS, or customer success and want to elevate how enablement drives growth. I am open to collaborations that turn training into retention, and adoption into advocacy.

Experience

1. Customer Success Manager

   Energy Domain

   Jan 2026 — Present · Houston, TX, US

Education

• Texas A&M University

  Bachelor of Science (BSc), Geology/Earth Science, General

Skills

• Petroleum Geology
• Log Analysis
• Petroleum
• Formation Evaluation
• Geophysics
• Upstream
• Openworks
• Oil & Gas
• Microsoft Office
• Seismology
• Geoprobe
• Petrophysics
• Geology
• Red Hat Linux
• Earth Science
• Drilling
• Decisionspace Desktop/Geoscience