Justin Gould
Manager, Observability and SRE
- Role
- Manager, Observability and Site Reliability Engineers at NiCE
- Location
- Idaho Falls, ID, US
- LinkedIn followers
- 500 followers
About Justin Gould
I am a strategic IT leader with 20+ years of experience in Site Reliability Engineering (SRE), Observability, and Global Cloud Operations, helping organizations scale resilient, customer-centric platforms. Throughout my career, I’ve led global teams of engineers and leaders, driven multi-million-dollar cost savings, and improved uptime to SLA compliance by transforming monitoring, automation, and incident response strategies. I thrive at the intersection of technology and business strategy, influencing executive stakeholders and positioning observability as a competitive advantage rather than just a toolset. What I bring: Proven ability to build and inspire global teams (20+ engineers across SRE, tools, and capacity planning). Expertise in enterprise monitoring modernization with Datadog, Grafana, Splunk, and SolarWinds. Success in aligning IT strategy with business growth, delivering measurable outcomes in uptime, reliability, and customer satisfaction. A passion for mentorship and leadership development, ensuring teams scale sustainably as organizations evolve. My goal: To serve as a Director or VP of SRE/Observability or Technical Account Management shaping enterprise-wide strategies that support growth, innovation, and resilience and customer success. J••••••••@gmail.com
Experience
Manager, Observability and Site Reliability Engineers
Nov 2019 — Present · Salt Lake City, UT, US
Education
Utah Valley University
Electrical Engineering
1997 — 1998
Various Technical Schools
Certification, Telecommunication/Networking
1995 — 2016
Skills
- Sip
- Biotechnology
- Telecom Expense Management
- Call Center
- Team Leadership
- Troubleshooting
- Telecom Infrastructure
- Telecommunication Industry
- Cisco Call Manager
- Customer Engagement
- Technical Design
- Telecommunications Management
- Telecommunications
- Cisco Ucs
- Pbx
- Telecom Technologies
- Avaya Communication Manager
- Business Intelligence
- Call Centers
- Active Directory
- Project Management
- Multimedia
- Wifi
- Cisco Wireless
- Telepresence
- Nurse Call
- Technical Management
- Avaya Ip Telephony
- Technical Consultation
- Public Relations
- Cvp
- Saas
- Technical Communication
- Telecommunications Engineering
- Technical Analysis
- Analytical Skills
- Avaya Aura
- Customer Service
- Public Speaking
- Servers
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