Tom Drake
Senior Product Owner @Volkswagen Financial Services (UK)
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WORK HISTORY
Senior Product Owner @Volkswagen Financial Services (UK)
Milton Keynes, GB
Formation and leadership of a cross functional agile product team to drive the transformation of Customer Operations departments through a focus on; Innovation - to provide the best experiences and outcomes for customers and agents. Regulation - to ensure constant compliance and treat customers fairly. Stability - to guarantee customers can be supported when they need to be.
EDUCATION
Cardiff University / Prifysgol Caerdydd
BSc Information Systems (2:1 Hons), IS, IT, Business Strategy, System Theory
SKILLS
ABOUT TOM DRAKE
A passionate and empowering leader with a proven track record of building, leading, and inspiring high-performing teams in fast-growth environments to deliver exceptional customer outcomes and sustainable business performance. Skilled in driving digital transformation and innovation in product centric agile operating models to enhance efficiency, compliance, and customer experience. Experienced in platform integrations (API), data governance and SAAS vendor management. Expert in testing and QA principles and technologies, with an extensive record of delivering transformative testing solutions for multi client portfolios that optimise fit for purpose automation tools, and formation of highly successful near/offshore delivery teams.
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