Thayer Donaldson
Leader - Sales Operations, Marketing and IT Proj Mgt - National Business Segments
- Role
- Sr Mgr Marketing Sr Mgr Smts IT Project Mgt at Verizon
- Location
- Wayne, NJ, US
- LinkedIn followers
- 500 followers
About Thayer Donaldson
Experienced Sales Operations leader with demonstrated success working in the telecommunications industry. Skilled in Sales Operations, Systems Strategy, Project Management, Marketing, Customer Retention, Sales Management, and Strategic Partnerships. Strong sales operations professional in Retail and B2B lines of business, with 25 years experience in telecom.
Experience
Sr Mgr Marketing Sr Mgr Smts IT Project Mgt
Oct 2015 — Present
Provide strategic direction, project execution and implementation of operations and system roadmap for all front-line Business Segment sales teams nationally in B2B Outside Sales channel and Retail SMB. Manage strategy, prioritization, process and execution of systems roadmap across customer buying journey from Opportunity, Quote, Contract, Order, to Lifecycle management. Deliver breakthrough new initiatives and functionality including purpose driven, Quoting, QBR, and Communications apps, as well as Salesforce CRM, Ordering, and Marketing Automation that directly enables sales reps and increases their efficiency and effectiveness. Lead strategic cross channel collaboration for HQ departments and 3 Lines of Business - Enterprise, SMB and Public Sector teams for optimal results and adoption.
Education
Drew University
Bachelor of Arts (BA), Anthropology
1984 — 1988
University of Rochester
Master of Arts (MA), Anthropology
1988 — 1990
Skills
- Solution Selling
- Salesforce.com
- Sales Operations
- Customer Retention
- Sales
- Mobile Devices
- Managed Services
- Account Management
- Cross-Functional Team Leadership
- Strategic Partnerships
- Direct Sales
- B2b
- Leadership
- Telecommunications
- Sales Management
- Sales Process
- Wireless
- Customer Experience
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