Thasthageer M
Client Services | RCM Operation & Excellence | Driving Revenue Growth | Account Management | Cost Management| Service Delivery | Strategic Solutions | Project Management |Process Automation | PMP®, Six Sigma (CSSGB)
- Role
- Client Services Manager at Enable Healthcare
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Thasthageer M
Experienced healthcare operations manager with 15+ years in Revenue Cycle Management…
Experience
Client Services Manager
Apr 2018 — Present · Chennai, IN
Directed teams and client support:* Led a team of Account Managers and Operations Specialists, optimizing workflows to reduce turnaround time (TAT) by 30%.* Implemented process improvements that enhanced service delivery efficiency by 25%, leading to a 15% increase in client retention * Developed and implemented process improvements that increased collections by 20% and reduced claim processing time by 35%, driving higher revenue efficiency and compliance adherence.Implementation:* Oversaw setup, enrollment, credentialing, and training of client accounts.* Provided seamless onboarding and integration into the system.* Offered support for applications and systems, answered client queries, and troubleshot technical problems.RCM Account Management:* Directed multiple teams of RCM operations, including charge entry, AR management, denial resolutions, and posting.* Ensured teams met KPIs, monthly collection targets, and quality benchmarks.* Regularly monitored team performance and implemented strategies for continuous improvement.* Held regular meetings with the clients to review account performance and key business metrics. RCM Scrubber:* Led process automation initiatives, implementing AI-driven rule scrubbers that improved claims accuracy by 40% and reduced denials by 25%, resulting in faster reimbursements and increased revenue.Claim Automation:* Contributed to the Claim Automation team responsible for analyzing data analytics, testing, and putting automated processes into action.* Identified and implemented automation opportunities, improving claims processing efficiency by 25%.Credentialing Management:* Led credentialing operations, ensuring timely and accurate provider onboarding and revalidations.Patient Management:* Administered the RCM Patient Management team responsible for patient engagement for RCM clientele pertaining to Inbound/Outbound with insurance, billing, and other RCM-related inquiries.
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