Tharun Kumar Vuka

Experience

1. Data Scientist

   DTE Energy

   Feb 2020 — Present

   Customer Service Data Analytics Data Scientist with a Master’s degree working in Customer Service Analytics. Strong Data Analytics experience in solving complex problems, interpreting, and analyzing data to provide actionable insights to the business. Proficient knowledge of Applied Statistics, Mathematics, Data Science and Analytics. Skilled professional with good experience in using Analytical tools such as Databricks, PySpark, Python, Alteryx, and SQL to analyze the data, provide solutions to the business, and aid in making data-driven decisions. My strengths include having strong problem solving skills and business acumen, crunching data and navigating changes by providing valuable insights Key projects include - UCX (Uncollectible Expense) Reduction: Policy Analysis, developing countermeasures/initiatives to prevent arrears accrual and quantity savings for the business Net Promoter Score Driver Analysis: ML project to understand the drivers of NPS of the company (customer satisfaction metric) Low Income Customer Affordability Research - Understand the needs of low income customers through a data science approach, ethnography research and design thinking workshop in collaboration with a management consulting company Call Volume and Speech Analytics - Analytics around call volume such as AHT analysis, Abandonment rate analysis, call volume dashboard, etc to help reduce call volume and bring O&M savings Various other Ad-hoc analyses and Analytics to provide real time insights and answers to help the senior leadership make data driven decision