Tharius Spearman

Member Experience Director @Mccleskey-East Cobb Family Ymca

Marietta, GA, US

As Member Experience Director at the YMCA, I lead a dynamic team focused on creating exceptional service and building a welcoming, mission-driven environment for all members. I oversee front desk operations, staff scheduling, event coordination, and member engagement strategies to improve retention and satisfaction.Key responsibilities include:• Supervising and developing service reps to deliver high-quality customer interactions• Managing logistics for quarterly member engagement events, from concept to execution• Handling member concerns, facility issues, and policy enforcement with professionalism and care• Partnering with leadership on branch-wide goals, fundraising campaigns, and community outreach• Driving a culture of accountability, teamwork, and funI take pride in being a hands-on leader who believes in building relationships, supporting my team, and constantly improving the member experience.

Mississippi State University

Communication, General

University of Alabama at Birmingham

Marketing