Tharendra Shrestha
IT Support Specialist | Desktop Support Analyst | End User Support | Field Support Technician | Remote Support | Network Technician
- Role
- Tier Ii IT Support Specialist at Optum
- Location
- Ontario, CA, US
- LinkedIn followers
- 500 followers
About Tharendra Shrestha
Dell, HP, Lenovo, MAC, MCP, CCNA, and MCSA certified professional with a bachelor’s degree in BA. Over 8 years of experience in desktop support, Office 365, Windows Servers, Information Technology, and networking. A detail-oriented analyst with a strong background in software/hardware repair, maintenance, and management. Strong personal drive to always remediate and learn from every problem and situation that arises. Comfortable and competent while working under pressure, both individually and collaboratively. Completes tasks in an orderly, time-saving, cost-effective fashion, while also being reliable and trustworthy.
Experience
Tier Ii IT Support Specialist
Apr 2025 — Present · Ontario, CA, US
Provided Tier II remote and on-site IT support for clinical and administrative staff, resolving escalated hardware, software, and network issues. • Led device migration projects from Windows 10 to Windows 11, ensuring data integrity, application compatibility, and minimal user disruption. • Delivered advanced support for VMware Horizon VDI environments, troubleshooting virtual desktop performance and access issues. • Managed privileged access using CyberArk, enforcing secure credential storage and compliance with organizational security policies. • Administered RoboForm for enterprise password management, improving credential security and reducing login-related support requests. • Supported Symantec Endpoint Protection agents, ensuring endpoint security, malware prevention, and system compliance. • Deployed and maintained software packages using Ivanti, ensuring consistent delivery and updates across remote and local environments. • Provided support for Ivanti File Director, enabling secure file access, synchronization, and backup across user devices. • Utilized ServiceNow to manage incident tickets, service requests, and change controls, ensuring timely resolution and documentation. • Integrated Microsoft Copilot into workflows to automate documentation, streamline task execution, and enhance team productivity. • Performed device imaging and deployment using SCCM, maintaining standardized configurations and compliance with IT policies. • Collaborated with cross-functional teams and vendors to implement new workflows, coordinate access changes, and support evolving business needs.
Education
Tribhuvan University
Bachelor's degree, Business
2010 — 2014
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