Tharani Muthumani
Manager Projects
- Role
- Manager Projects at Cognizant
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Tharani Muthumani
Hello! I am Tharani Muthumani, a Projects & Service Delivery Manager with over 15 years of experience in driving cloud support operations and enterprise collaboration platforms. I am passionate about building high-precision delivery systems through structured governance and data-driven performance modeling, which leads to predictable outcomes and reduced operational risks.Throughout my career, I have been recognized for advancing operational maturity through automation and knowledge engineering, which significantly improves efficiency and enhances user experience. I excel in aligning engineering, leadership, and customer stakeholders on service priorities, ensuring continuity and transparency across complex enterprise delivery engagements. My major skills include project governance, SLA performance management, and strategic stakeholder communication, which I leverage to drive continuous service improvement
Experience
Manager Projects
Apr 2024 — Present · IN
Google Cloud Support (Compute Engine, Kubernetes Engine, Vendor EscalationManagement, Security, DevOps & Dev Tools) Owning delivery governance for cloud support projects including performance,escalations, compliance, and security alignment. Translating platform issues, risks, and trends into structured actions forengineering, product and customer teams. Driving service maturity through automation, SOP refinements, shift-leftinitiatives, and knowledge asset creation. Standardizing reporting for SLA achievement, ticket hygiene, incident trends, anddelivery metrics. Representing the Vendor Escalation Management portfolio for the GCP accountacross Cognizant global delivery centers, ensuring structured escalation handlingand timely issue resolution. Acting as the primary speaker for Infrastructure and Vendor EscalationManagement tracks during client site visits, governance forums, and businessreview meetings. Leading competency and capacity planning for the cloud support function toensure skill depth and continuity. Facilitating customer governance forums and executive reviews for transparentcommunication and risk visibility.
Education
Sri Krishna College of Engineering and Technology
Bachelor of Science, Computer Technology/Computer Systems Technology
Sri Krishna College of Engineering and Technology
Bachelor's degree, Computer technology
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