Tharakan Thomas
Associate at EY - GDS | SAP Concur Travel | Global Travel Management | Supply Chain Services | Operations Management | Ex - BYJUITE
- Role
- Associate - Travel Management Services at EY
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
Experience
Associate - Travel Management Services
Jun 2025 — Present · Kochi, IN
Assessed and identified traveler needs, researched and resolved issues, and delivered effective solutions within defined service scope- Assisted employees with end-to-end travel arrangements including flights, hotels, rental cars, and activities, ensuring compliance with requirements and policies- Delivered outstanding customer service through calls and email communications, addressing concerns and ensuring satisfaction- Stayed updated on the latest travel industry trends and regulations to provide accurate and relevant guidance- Provided L1 support for SAP Concur Travel, escalated complex cases to L2, and supported system implementation across new regions- Offered L1 support for the Travel Approval Tool, managed backend operations on SharePoint, and implemented changes requested by travel managers- Assisted with additional travel-related and operational tasks to meet organizational needs.
Education
University of Mumbai
Bachelor of Arts - BA
2018 — 2021
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