Thao Vo
10+ years in Product management | Problem solver
- Role
- Digital Product Owner at Sunbelt Rentals, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Thao Vo
Turning ideas into impactful products is my passion. Everyone has great ideas, but only a few can execute them—and I’m all about getting the right things done at the right time.Being a Product Owner or Product Manager isn’t just about shipping features or fulfilling business requests. It’s about solving real customer pain points—and making sure those problems are worth solving.I believe great product leaders never stop learning and thrive on wearing many hats. If you know, you know. I specialize in managing mobile apps, websites, and API products, and I go beyond surface-level management. I dive into both the business and technical layers to lead teams effectively. Success starts with understanding the language of every stakeholder—customers, business leaders, engineers, QA, vendors, and executives—and translating across those worlds with empathy.My approach is rooted in Agile principles and Scrum practices, ensuring iterative delivery, continuous improvement, and strong collaboration. I’m experienced in backlog prioritization, sprint planning, stakeholder alignment, and cross-functional leadership to drive results.My domain expertise includes banking, investment, online payments, insurance, e-commerce, and rental services, and I’m always eager to explore new industries.If you’re looking for a collaborative team player and servant leader to build something challenging—or just want to share your next big idea—I’d love to connect. Let’s build a better world with better software solutions.
Experience
Digital Product Owner
Jan 2023 — Present · Fort Mill, SC, US
Website, Mobile App, API | Ecommerce, Rental, Purchase Order, Payment | External customer | Scrum, Kanban frameworks • Acted as a Digital Product Owner and advocate, leading cross-functional teams to deliver high-impact digital solutions aligned with strategic business objectives. • Delivered a competitive inventory visibility feature within 8 months, reducing checkout completion time from 7 minutes to 2 minutes and increasing reservation conversion rates to 70%, improving customer experience and operational efficiency. • Positioned the organization as an industry leader by introducing Procure-to-Pay (P2P) product line for strategic customers through system integrations and automation workflows, generating 10% additional revenue in the first-year post-pilot launch. • Led a Scrum team using the Kanban framework to implement a digital payment solution ensuring PCI DSS 4.0 compliance within a strict deadline, mitigating risk and enhancing payment security. • Championed Agile methodologies, Scrum practices, and continuous improvement to accelerate team maturity, increase delivery velocity, and drive digital transformation initiatives.
Education
Scrum.org
Certificate, Professional Scrum Product Owner
University of Gloucestershire
Bachelor's Degree, Accounting and Financial management
2012 — 2014
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