Thao

Director at Microsoft, Customer Impact Program on AI + Copilot

Role
Director, Customer Impact at Microsoft
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Thao

My super powers are collaboration (I love working with people of different perspectives and backgrounds), knowledge (I enjoy sharing and absorbing best practices, insights), efficiency (I analyze the problem, make the plan and get it done), and positivity (if there\'s the will, there\'s a way). My mantras are to enjoy the moment, act with respect, continue to evolve, and foster empathy - all coalescing to my mission in life: be happy. My core professional experience is corporate business, program management and marketing. I have depth of experience in customer advocacy, marketing launch management, performance management, and business planning. Beyond my professional experience, I personally enjoy community involvement; recent engagements include leading a New Parent experience program at Microsoft, a participating board member of a Vietnamese employee group, and mentoring a young lady in Kenya for 3 years through the Global Give Back Program. I also have a strong affinity to being a good steward of our planet, which is realized through my passion for urban farming and support of sustainability measures.Professional skills: customer storytelling, reference programs, case studies, video production, marketing launch plans, business operations, program management, stakeholder engagement, executive leadership support, sales support, partner and vendor management, procurement and invoicing, reporting and business analysis

Experience

  1. Director, Customer Impact

    Microsoft

    Sep 2024 — Present

Education

  • University of Washington

    Bachelor’s Degree, Environmental & Occupational Health Sciences

    1999 — 2004

Skills

  • Vendor Management
  • Recruiting
  • Sales Operations
  • Cross-Functional Team Leadership
  • Technical Recruiting
  • Account Management
  • Business Analysis
  • Management
  • Business Intelligence
  • Program Management
  • Marketing
  • Sales

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Thao — Director, Customer Impact at Microsoft in Seattle, WA, US | Unifers