Thao Lam
Head of Organizational Development, Us & Noram @DHL Global Forwarding
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WORK HISTORY
Head of Organizational Development, Us & Noram @DHL Global Forwarding
US
I drive organizational development across the U.S. and Canada, with a strong focus on culture, leadership growth, and building teams that are ready for what’s next. I’m passionate about developing leaders, strengthening succession, and creating environments where people feel engaged, supported, and empowered to do their best work. I work closely with leaders to turn strategy into practical, meaningful people experiences that drive results and reinforce a strong, values-led culture.
EDUCATION
DHL Global Forwarding
Build Your Skills, Talent Development Program
Beedie School of Business at Simon Fraser University
Master of Business Administration
The Logistics Institute
P.Log. – Professional Certification in Supply Chain Logistics, Process Management
British Columbia Institute of Technology
Canadian Freight Forwarding Associate (CIFFA I & II), Freight Forwarding Professional
ABOUT THAO LAM
I’m a business-driven people executive who partners with leaders to strengthen organizational performance through talent, culture, and leadership, bringing a practical, commercial lens shaped by experience across operations and people leadership. I focus on building leadership capability, strengthening succession, and driving cultural engagement in complex, fast-moving environments by translating strategy into action. Known for a direct, pragmatic style, I believe people strategy works best when it is simple, measurable, and clearly tied to business outcomes.
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