Thanuja Menthula
Business Analyst | Caliber Technologies DMS-QAMS(Document Management System , Quality Assurance Management System) | 3+ Yrs experience in Healthcare and finance sector.
- Role
- Business Analyst at Caliber Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Thanuja Menthula
Results-driven and detail-oriented Consultant with 3+ years of experience in delivering…
Experience
Business Analyst
Jul 2023 — Present · Hyderabad, IN
Project Description:Currently engaged in the implementation and support of Document Management System (DMS) and DocsiQ products for pharmaceutical clients, with prior experience in Quality Assurance Management System (QAMS) module.Responsible for handling complete customer interactions, providing in-depth product knowledge, assisting with configurations, managing user training, gathering client requirements, and coordinating with internal teams (including Managers, Architects, Developers, and Project Managers) to ensure smooth project execution.• Roles & Responsibilities: Gathered and documented business and functional requirements for pharmaceutical software solutions. Acted as a bridge between clients and technical teams to ensure clear understanding of project goals and deliverables. Conducted business process analysis and provided recommendations for optimization. Worked on SCRs (Software Change Requests) and POs (Purchase Orders) in collaboration with business and technical stakeholders. Provided onsite support to clients to enhance software adoption and user experience. Managed project timelines, tracked tasks using TFS, and resolved support tickets through Freshdesk. Collaborated with cross-functional teams in an Agile environment, participating in sprint planning, daily stand-ups,and sprint reviews. Analyzed data using SQL queries to support decision-making and troubleshoot issues. Coordinated web application deployment and server management(IIS), ensuring system stability and performance. Prepared detailed reports, dashboards, and process documentation in Excel to communicate insights and progress to stakeholders.
Education
De Montfort University
Postgraduate Degree
2021 — 2022
KG Reddy College of Engineering and Technology
Bachelor's degree
2016 — 2020
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