Thanmai C

About Thanmai C

As a data science graduate student at New Jersey Institute of Technology, I\'m passionate…

Experience

1. Data Scientist

   Eli Lilly and Company

   Sep 2023 — Present · NJ, US

   Built a Generative AI (LLM chatbot) to address low customer satisfaction, resulting in improved response time and accuracy by 80%, leading to increased customer satisfaction by 50% as measured by NPS score.Established and deployed a predictive churn model for healthcare clients, utilizing advanced regression techniques, and identifying critical factors influencing patient attrition, such as treatment outcomes, cost, and access to care, implemented targeted retention strategies, a 20% reduction in patient churn, significantly improving patient satisfaction and loyalty.Employed Hugging Face Transformers (BERT, GPT-3) to achieve a 50% improvement in text classification accuracy for a document categorization, resulting in faster and more efficient information retrieval.Industrialized various interactive dashboards using Tableau to communicate data trends and KPIs to non-technical audiences, leading to a 30% increase in data-driven decision-making.Optimized SQL queries and adjusted resource allocation, maintained SQL pipelines that reduced data preparation time for ML Model by 20% while ensuring data integrity and better decision-making for the organization.

Education

• New Jersey Institute of Technology

  Masters

  2022 — 2024

• Andhra University

  Bachelor's degree

  2017 — 2021

• Sri Chaitanya junior college

  Intermediate

  2015 — 2017

• Rishi vidyala Gurukulam

  10th Class

  2014 — 2015