Thanh Nguyen

Secretary @Sutter Health

Berkeley, CA, US

Streamlined administrative workflows by maintaining accurate, HIPAA-compliant electronic health records (EHR) and supporting timely patient care through cross-departmental communication. Managed high-volume phone lines using triage logic to efficiently route inquiries and reduce bottlenecks. Facilitated patient discharge by coordinating documentation with clinical staff, and supported nursing teams with backend logistics, including supply coordination, scheduling, and hospital database entry.