Thangappan M

About Thangappan M

Over 29 years of experience in Quality Management in Information Technology services & Automotive Industries. Driving Process improvements and Process institutionalization in various servicelines like Application Development / Maintenance / ERP implementation / Infrastructure Management services /Product development by leveraging practices from CMMI v 1.3, ISO 42001, ITIL v 3.0,ISO 9001, ISO Six sigma, Lean, Agile, Kanban,EFQM and MBNQA to improve the Client experience and business excellence.

Experience

1. Senior Business Quality Head, Enterprise Application Integration Services Business Unit

   Infosys

   Apr 2014 — Present · Bengaluru, IN

   Driving Delivery excellence to improve Client experience, Quality and Productivity. Cost Optimization thru Structured approaches using Engineering & Management levers to improve the profitability of the Business unit.Scaling new ways of working to adapt AI first approach in Service Delivery.

Education

• Madurai Kamaraj University

  M.B.A, Marketing Management

  1995 — 1998

• National Engineering College

  B.E, Mechanical engineering

  1990 — 1994

Skills

• IT Service Management
• Integration
• Iso 9000
• Business Process
• Process Improvement
• Agile Methodologies
• Quality Management
• Business Process Excellence
• Kanban
• Sdlc
• Solution Architecture
• Software Quality Assurance
• Iso 20000
• Software Project Management
• Itil
• Cmmi
• Lean Thinking
• Pmp
• Business Excellence
• Six Sigma
• Process Consulting