Thando Nzima
Compliance Officer @Kc Compliance
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WORK HISTORY
Compliance Officer @Kc Compliance
Served as key Compliance Officer, deputizing for the Chief Compliance Officer and overseeing 2 Compliance Associates in providing regulatory compliance support for clients.• Developed and tailored data privacy policies and notices for clients in the healthcare, legal, and mobility sectors, ensuring compliance with data protection regulations such as POPIA and GDPR.• Developed and implemented a CRMP for a telehealth platform service and its clients base integrating sector-specific obligations related to patient confidentiality, telemedicine standards, and POPIA/GDPR compliance with over 15+ Data Protection Impact Assessments (DPIAs) conducted.• Oversaw the processing of highly sensitive special category data, including mental health assessments, session notes, and safeguarding records, often involving children under 16 ensuring stringent adherence to privacy regulations and safeguarding patient confidentiality.• Managed end-to-end processing of Subject Access Requests (SARs) mostly complex, including ID verification, data collation, redaction, and final response in line with recommended timelines using Adobe Pro. Oversaw the 2 Associates that handled SARS and checked that all redactions were in place.• Trained clinical and operational staff on compliance best practices and contributed to a 100% CRMP adoption rate.• Supported clinical departments with data sharing and data retention guidance, particularly around GDPR Article 6/9 and POPIA Chapter 3 processing justifications.• Orchestrated compliant international data transfers using OneTrust\'s data mapping and Standard Contractual Clauses (SCCs), reducing transfer-related compliance risks by 15%.• Evaluated privacy risks within fleet and car hire services, including the use of GPS data, customer identification processes and third-party processor relationships.
EDUCATION
University of Cape Town
Certificate in Compliance Management
University of KwaZulu-Natal
Masters of Laws (LLM)
University of Fort Hare
Bachelors of Law (LLB)
ABOUT THANDO NZIMA
Privacy & Compliance Expert with 10+ years’ experience of conducting legal compliance training with 3+ years specialising in supporting global privacy frameworks, particularly managing the full lifecycle of over 40+ complex Data Subject Access Requests (DSARs) across a telehealth platform. • Significantly improved records management and privacy controls for a Mobility Company with a vehicle fleet across 8 Sub-Saharan African countries, optimising internal workshops for over employees. • Drove operational efficiency and safeguarded patient confidentiality for a telehealth platform (10+ clinical staff) by developing data sharing and retention protocols for highly sensitive mental health and safeguarding records (including for children under 16) achieving 100% CRMP adoption. • Boosted data traceability by 30% and achieved 98% compliance audit accuracy by authoring detailed Records of Processing (ROPA) and orchestrating compliant international data transfers, reducing transfer-related risks by 15%.
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