Thamudaya Wynn

About Thamudaya Wynn

I am a Director of Operations & Platform Strategy with 15+ years of experience leading enterprise-scale operations across both multi-site physical networks and technology-enabled service environments. My career spans regional network leadership, enterprise implementation delivery, and operational governance at scale.At Century Business Solutions (eBizCharge), I report directly to the CEO and President and lead enterprise implementation and lifecycle operations for a B2B payments platform integrated with 100+ ERP and CRM systems. I oversee a 50+ person department spanning onboarding, implementation, support, and administrative functions, with accountability for strategy, organizational design, hiring, and operational performance. I partner cross-functionally with Product, Engineering, Sales, and Marketing to manage integration complexity and ensure scalable service delivery across evolving ERP ecosystems.Prior to this, at UPS, I held progressive leadership roles culminating in network-level responsibility across 15+ distribution centers in the NYC metro area. I led 180+ direct and 60+ indirect team members through peak and COVID-era demand, drove workforce and cost optimization initiatives, and supported automation deployments within one of the most operationally complex urban environments in the country. This experience grounded my leadership approach in performance accountability, risk management, and disciplined execution at scale.Across both enterprise network operations and platform-enabled service delivery, I am known for building high-performing teams, strengthening operational clarity, and leading distributed organizations through growth and complexity.

Experience

1. Director of Operations & Platform Strategy

   EBizCharge

   Apr 2021 — Present · Irvine, CA, US

   Report directly to the CEO and President and lead enterprise implementation andlifecycle operations for a B2B payments platform integrated with 30+ ERP and CRMecosystems. Oversee one of the company’s primary operational departments, leading throughmultiple managers to direct a 50+ person organization spanning implementation,onboarding, support, and administrative functions. Accountable for departmental strategy, organizational structure, hiring decisions,performance management, and operational outcomes. Own end-to-end client activation and post-implementation continuity, ensuring scalableintegration delivery across complex and evolving ERP environments within a regulatedpayments ecosystem. Partner cross-functionally with Product, Engineering, Sales, and Marketing leadership tomanage integration complexity, influence platform enhancements, and align operationalexecution with product roadmap priorities. Drive operational governance, workflow standardization, tool improvements, and costmanagement initiatives to strengthen onboarding efficiency, service stability, andcustomer retention.

Education

• New York University - Polytechnic School of Engineering

  Bachelor of Science - BS, Business Technology Engineering Management with a Minor in Supply Chain Management

Skills

• Access
• Customer Service
• Data Analysis
• Business Analysis
• Human Resources
• Logistics
• Sharepoint
• Autocad
• Microsoft Word
• Research
• Microsoft Excel
• Powerpoint
• Visio
• Microsoft Office
• Analysis