Thamilselvan Aka Gary Chinnaswamy
Business Delivery Leader l 23 years in BPO P&L Operations, Project Transitions & Work Force Management. I Help Companies increase Revenue & Operational Efficiency with Outsourcing Solutions| PMP®, CAMI, LSSBB, SFC
- Role
- General Manager at WNS
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Thamilselvan Aka Gary Chinnaswamy
With over 24 years of experience in BPO, BPM: Operations Service Delivery Management, Business Development, Project Transition, Workforce Management, and Contact Center P&L, I\'ve led transformative Business Processes & Digital Transformation Projects globally, spanning industries from BFS, Manufacturing to E-Commerce.Highlights- Spearheaded the development and implementation of a Performance Management System for a Fortune 06 company, impacting over employees across the Philippines and India- Successfully transformed a 1100-seat contact center into a profit-making center, achieving a 28% improvement in productivity and a 22% reduction in manpower through the implementation of a 5S tool- Recognized with prestigious awards including \'Quess Global - The Chairman\'s award 2022\',\'The Transcendent award 2021\', and \'The Courage award 2020\' for spearheading new portfolios and driving impactful results.Certifications- CAMI in AML Operations- PMI-PMP in Project Management- Lean Six Sigma Green BeltI\'m deeply committed to continuous improvement and leveraging my skills to drive positive change. My expertise in BPO Business Operations Service Delivery, Project Management, and Workforce Management enables me to navigate challenges, foster growth, and deliver exceptional results.Looking ahead, I am excited about the opportunity to connect with like-minded professionals who share a passion for innovation and growth. Let\'s collaborate on exciting projects and initiatives that will shape the future of business together. Feel free to reach out to connect on LinkedIn!Cheers!
Experience
General Manager
Nov 2024 — Present · Chennai, IN
Service Delivery Head, BFS Operations.
Education
University of Madras
B.Sc
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