Thaly Karasek

About Thaly Karasek

I am a professional with a strong focus on operational efficiency and customer relationship excellence. With experience across companies of various sizes and industries, I’ve led and contributed to projects that have impacted thousands of people and generated significant revenue. My work has always been guided by a commitment to operational excellence, continuous improvement, outstanding customer experience, and cross-functional collaboration.Throughout my career, I’ve identified bottlenecks, redesigned workflows, and implemented strategic improvements that boosted efficiency, enhanced customer satisfaction, and significantly reduced rework.I’ve been directly involved in the implementation of SaaS tools and process flows that structured and scaled Customer Success and Operations teams, always with a focus on customer loyalty, retention, and journey optimization.From building departments from the ground up to training teams and designing end-to-end processes, I’ve worked at both the strategic and tactical levels to ensure sustainable growth and a high-performing operation.Feel free to reach out via email:t••••••••@gmail.com. Solid experience in operation and customer success. Experienced in leading change management initiatives to ensure seamless transitions, stakeholder alignment, and sustained organizational adoption. A strategic, results-oriented business vision with a strong ability to set and achieve goals. Skilled in Scrum, agile methodologies, project management, and process oversight. Extensive B2B and B2C negotiation skills, fostering key alliances and successful partnerships. Proven ability to lead and motivate teams effectively. Proficiency in tools such as SaaS, Zendesk, Salesforce, Data Studio, MixPanel, Google Workspace, and more. Green Card holder, fully authorized to work in the U.S. More than 12 professional recommendations on LinkedIn, highlighting leadership, collaboration, and consistent impact.Customer Success | Operations Management | Process Improvement | SaaS Implementation | Customer Experience | Team Leadership | Workflow Optimization | Strategic Planning | Cross-functional Collaboration | Client Retention | Operational Excellence | KPIs | Service Quality | Onboarding Strategy | CRM Systems | Continuous Improvement | Customer Journey | Problem Solving | Department Structuring | Efficiency Enhancement

Experience

1. Mortgage Loan Processor Assistant

   Zark Mortgage Loans

   Dec 2025 — Present

   As a Mortgage Loan Processor Assistant, I play a key role in coordinating the loan processing workflow to ensure a smooth and efficient mortgage approval process. I support the team by organizing borrower documentation, verifying financial information, and maintaining accurate and compliant loan files.In addition to documentation management, I help coordinate communication between borrowers, loan officers, and underwriters, ensuring that each application progresses efficiently through the pipeline. By monitoring timelines, tracking requirements, and facilitating collaboration among all parties involved, I contribute to keeping the process organized, compliant, and client-focused.This role requires strong attention to detail, organizational skills, and the ability to manage multiple files simultaneously while helping deliver a seamless experience for both clients and the processing team.

Education

• FGV - Fundação Getulio Vargas

  Master of Business Administration (M.B.A.), in Financial Management, Controllership and Auditing

  2014 — 2016

• UCAM - universidade Candido Mendes

  Bachelor of Business Administration (BBA)

  2011

• UCAM - universidade Candido Mendes

  Bachelor of Accounting

  2013

• FGV - Fundação Getulio Vargas

  Specialization Course, Controllership and Finance

  2013 — 2013

Skills

• Planejamento Estratégico
• Portuguese
• Relacionamento Interpessoal
• Sistemas De Informação
• Business Development
• Desenvolvimento Empresarial
• Microsoft Powerpoint
• Logistics
• Accounting
• Inglês
• Microsoft Excel
• Powerpoint
• Português
• Estratégias De Marketing
• Negociação
• Estratégia Empresarial
• Motivação
• English
• Microsoft Word
• Espirito De Equipe
• Strategic Planning
• Planejamento Empresarial
• Facilidade De Diálogo
• Negotiation
• Liderança De Equipe
• Logística
• Gestão