Thalluri Chandrakala
Process Executive @Patra Corporation
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WORK HISTORY
Process Executive @Patra Corporation
Updated and validated customer data in client systems, achieving over 99% accuracy rates. Processed insurance policy endorsements, including personal and coverage detail changes. Verified supporting documents and executed rule-based modifications in billing and policy systems. Managed customer queries via email and chat, generating comprehensive process reports. Escalated technical cases according to SOP, ensuring timely resolution within SLA. Contributed to team calibration sessions and internal audits to uphold compliance standards. Resolved any issues or discrepancies that arose during the processing of orders or requests. Monitored customer feedback to ensure customer satisfaction with services provided. Maintained quality control standards by monitoring the performance of process operations. Worked with management team to improve workflows and eliminate unnecessary tasks. Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
EDUCATION
Aditya Degree College, Visakhapatnam
Bachelor of Science in Computer Science (BSc CS), BSC
Sri Chaitanya Schools
Vintner, MPC
Aditya Degree Colleges
Bachelor of Science
Mother
High School Diploma
ABOUT THALLURI CHANDRAKALA
Senior Process Executive at Patra Corporation
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