Thomas Allen

About Thomas Allen

Senior healthcare executive with 18 years of expertise in unifying revenue cycle operations to drive standardization, efficiency, and financial performance. I lead strategy and execution across patient access, billing, HIM, and utilization review, aligning people, processes, and technology to strengthen revenue integrity and improve the patient experience. MHA-trained and Epic-certified (16). I deliver operational and financial excellence through data-driven decision-making, KPI management, and cross-functional collaboration.Recognized for executive presence, problem-solving, and the ability to influence at every level, I have led enterprise-wide initiatives that improved efficiency, strengthened compliance, and drove measurable financial results. My servant leadership style emphasizes accountability, positivity, and cultural improvement while coaching diverse teams to achieve their best.Core Strengths: Revenue Cycle Strategy | Multi-Site Operations | Project & Change Leadership | Financial Performance | Process Improvement | Team Development

Experience

1. Sr Director Revenue Cycle

   Chesapeake Regional Healthcare

   Aug 2025 — Present · Chesapeake, VA, US

   As Senior Director of Revenue Cycle, I provide senior leadership and strategic oversight for Patient Access, Patient Accounting, Health Information Management, Utilization Review, and the CRMG Central Billing Office. I am responsible for unifying revenue cycle operations across the enterprise, creating a cohesive and standardized approach that drives financial sustainability, operational excellence, and a better patient experience.I am responsible for development and execution of innovative long-range strategies that increase standardization, reduce variation, and optimize performance across the full spectrum of the revenue cycle—from initial patient contact through final payment. By aligning cross-functional teams, improving processes, and leveraging technology, I ensure effective, efficient, and compliant operations that strengthen revenue integrity and support organizational growth.I partner with executive leadership, clinical teams, and key stakeholders to integrate financial and operational priorities, positioning the revenue cycle as a strategic driver of both financial success and patient satisfaction. My focus is on building high-performing teams, fostering collaboration, and leading transformational change that ensures sustainable and leading-edge revenue cycle operations.

Education

• Capella University

  Master's degree, Health/Health Care Administration/Management

  2014 — 2016

• Floyd E. Kellam High School

  Advanced Studies Diploma

  1998 — 2002

• Villanova University

  Project Management Professional Certification, Project Management

  2017 — 2018

• Strayer University

  Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management

  2005 — 2013

Skills

• Healthcare
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Ecare
• IT Integration
• Workflow Diagrams
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Hipaa
• Healthcare Consulting
• Epic Prelude
• Performance Improvement
• Business Process Improvement
• Healthcare Information Technology (Hit)
• Process Optimization
• Emr
• Leadership
• Hospitals
• Process Improvement
• Human Resources
• Visio
• Revenue
• Healthcare Management
• Customer Satisfaction
• Business Strategy
• Accounts Receivable
• Informatics
• Management
• Onbase
• Project Management
• Revenue Cycle
• Ehr
• Pacs
• Revenue Cycle Management
• Hboc
• Billing Process
• Patient Safety
• Coaching
• Emergency Management