Thalia E.

About Thalia E.

Organization shaping, leader who builds systems, people, and strategy for scalability.Enterprise FinOps and Customer Success leader with a proven record of driving revenue retention, expansion, and cloud cost optimization across SaaS and enterprise environments. Recognized for building scalable education programs, org-wide frameworks, and measurable cost-optimization initiatives exceeding $2M in impact. AWS Certified Solutions Architect with deep systems, FinOps, and executive advisory experience.Core Competencies: Enterprise FinOps Strategy & Cloud EconomicsNRR, Renewals & Expansion LeadershipExecutive Business Reviews & AdvisoryAWS Cost & Architecture FluencyCustomer Education & EnablementPortfolio Risk & Value RealizationOrg-Wide Framework & Process DevelopmentAs a Cloud FinOps Engineer, I help manage cloud costs through infrastructure analysis and data-driven visualizations & recommendations that inform leadership decisions. I implement cost optimization initiatives and automated processes to ensure we get maximum value from the cloud platforms. I enjoy roles that pair insight with actionable influence.Career Insight: A Certified AWS Solution Architect and versatile Engineer (FinOps, Systems, and DevOps), Thalia is a creative leader who can drive cloud-based projects forward through collaborative concepts and impactful solutions. Hands-on understanding of back-end support and user experience informs her innovative gap analysis and cost-optimization approach to business. She blends Project & Incident Management skills to assess systems, streamline resources, and successfully complete projects while exceeding client expectations with a solution-based perspective. Expertise: Cost & Infrastructure Optimization, Cloud Computing, Cloud Security, AWS, Serverless Architecture, Agile FrameworkFinOps Tools: AWS (Infrastructure/Cost Explorer), Cloud Health, Tableau, New Relic, Ops Genie, Jira, Workday integrated w/ Salesforce (CRM/Human Capital Mgmt), Excel, Microsoft Suite, Slack,Teams, AHA & Product Board (feature requests), Planhat (customer success platform), DevRev (platform to developer CRM Behavioral Competencies: Innovative self-starter, Solution-oriented, Collaborative, Creative team-player, Relationship builder, Dependable, Takes Initiative, Establishes Stretch goals, Solves Problems and Analyzes issues, Communicates Powerfully and Prolifically

Experience

1. Staff Finops Account Manager

   CloudZero

   Feb 2025 — Present · Boston, MA, US

   In this role the focus will evolve to exclusively managing strategic accounts valued at a quarter of a milion and above, ensuring a deep, strategic approach to each client relationship. This position will involve driving success for high-value accounts while capturing and sharing valuable technical insights with the broader team to foster continuous learning. By taking a personalized, data-driven approach, this role will help clients maximize their potential, strengthen long-term partnerships, and drive ongoing growth and success.

Education

• Philadelphia University

  Bachelor's degree, Design and Business Management