Thakur Ramraj Singh

Head of Operations @Pratam Fin Serv Private Limted

Pune, IN

Working as Operations Head and managing branches & ensuring the efficient and effective functioning of operations, which is key to the success of the organization. Manage all aspects of operations, from loan processing in coordination with underwriting, risk management, compliance & sales and manage the team of staff to achieve performance targets and deliver high-quality customer service.• Process Management: Ensuring the smooth and efficient functioning of all operational processes and procedures, including loan processing, underwriting, disbursement, collection, customer service, and back-office functions.• Compliance Management: Ensuring that all operational activities are compliant with regulatory requirements and company policies and implementing procedures to identify and mitigate operational risks.• Quality Control: Monitoring and reviewing operational processes to ensure that they meet quality standards and identifying opportunities for improvement.• Cost Management: Managing operational costs and expenses to ensure that they are within budgetary limits and identifying areas where cost savings can be achieved.• Team Management: Leading and managing a team of operational staff, providing guidance and support to ensure that they perform at their best and meet performance targets.• Technology Management: Managing and implementing technology systems and tools to optimize operational efficiency and improve customer service.• Reporting and Analytics: Creating and analyzing operational reports and data to identify trends, track performance, and make data-driven decisions

Osmania University, Hyderabad

MBA, M.Com, LLB, CAIIB, Business/Commerce, General