Thaiyeb Hussain

Principal Consultant (Senior Delivery Manager) - Business Excellence @Access Healthcare

Chennai, IN

Improved Full and Final (FnF) settlement ratio with Lean principles, utilized Value Stream Mapping, and developed a customized tracking system, demonstrating employee friendly and adhering to local law of the site in 2023.• Improved accuracy by bringing visibility of quality scores, Defect Based Training (DBT), Resolution Based Audit, Accountability at leads, and 5Why analysis.• Reduced shrinkage in 3 critical customers by setting the governance in tracking the controllable events, visibility of planned leaves, sub-group with high unplanned leaves.• Established system-based control to manage client credentials, which improved the compliance of framework created by client.• Mentored the operations team to analyse customer feedback and derive Corrective and Preventive Actions (CAPA) by conducting 5 Whys analysis, aligning with customer standards and driving continuous improvement.• Helped presentation preparation for monthly review meetings with customers to showcase project health status.• Trained 50+ employees in FMEA, 7 QC tools, Basic of Lean and Six Sigma with 4.8 score in 5 rating scale.

Guru Nanak College

BCA

IIPM

MBA, Marketing & Finance