Thais Pulliam
Technology Consultant
- Role
- Director, Service Delivery at GlideFast Consulting
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Thais Pulliam
Service Portal and UX mastermind, and 1/2 of the legendary public website service portal team\"- Titans of Now Podcast episode 016 Having been involved in numerous ventures and advised over 60 companies across multiple countries, I have rich experience in technology, business, UX strategy, CX, solutions architecture, leadership, and product development. My experience across over seven industries provides companies with innovative solutions, greater leverage, beautiful products, and critical thinking. My approach is heavily based on UX best practices. I tackle problems by being constantly curious, always searching to discover the \"WHY\" before providing the \"HOW\", and always prioritizing Human Centered Design to ensure the long-term success of any project I am a part of. » Presented the most attended session at the Knowledge Conference in 2019 » Responsible for the architecture of the first-ever public website ran on a Service Portal in the US » Lead implementations for Apple, Major League Baseball, LifeTime Fitness, LinkedIn, and many others
Experience
Director, Service Delivery
Jan 2022 — Present
I ensure the highest level of customer success for projects delivered by our architects. Oversee the service and delivery operations of our company, ensuring efficiency and smooth workflow. Responsible for the overall quality of service delivery of an ongoing plan for multiple clients. Manage relations with clients to ensure their continued growth and retention.
Education
General Assembly
User Experience Design
2017 — 2018
General Assembly
Product Management Introduction
2016 — 2016
General Assembly
Full Stack Web Development
2015 — 2016
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