Christina T.
Customer Service Representative - Mastercard @National Bank of Canada
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WORK HISTORY
Customer Service Representative - Mastercard @National Bank of Canada
Montreal, QC, CA
Take calls from customers in an efficient and caring manner - Guide customers toward solutions and being proactive about their future needs - Manage customers expectations during high stakes situations and remain communicative on the next steps- Find solutions for the clients within the company\'s policies and procedures
EDUCATION
Université de Montréal
Bachelor of Science - BS, Economics and Business technology
Champlain College Saint-Lambert
DEC, Business/Commerce, General
Polytechnique Montréal
Certification, Analysis and Operational Cybersecurity (Bilingual)
Harvard Online
CS50 Introdduction to Computer Science, Computer Science
Lighthouse Labs
Web development
SKILLS
ABOUT CHRISTINA T.
I\'m naturally curious and like to ask questions. In my quest for knowledge and wisdom, I find clues and paths that lead me to answers. I am an Information Technology professional with a demonstrated history of working in the information technology and services industry. I have an educational background in commerce, economics, and IT, specializing in cybersecurity. Skills: Business Analysis, Business Analytics, SQL, Data Analysis, Analytics, Data Analytics, Finance, Operations, Business Intelligence (BI), Banking, Business Process, Business Requirements, Agile Methodologies, Requirements Analysis, Requirements Gathering, Scrum, Relationship building Certification in Cybersecurity at Polytechnique de Montréal Bachelor of Science in Business Technology and Economics at the University of Montreal Web development at Lighthouse Lab (6 weeks) Studied Cybersecurity at ISC2
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