Thai Quach

WORK HISTORY

EDUCATION

SKILLS

ABOUT THAI QUACH

Professional SummaryAs an organized and through professional in the Information Technology field, I have experiences in a wide range of the industry. I have leadership/trainer abilities and technological knowledge of most things electronics. My abilities are: Provide specialized troubleshooting support and assistance to technology users with the goal of resolving complex hardware and software complications reported from received help desk trouble requests in a timely manner. Ability to perform the installation, set up, configuration, modification and maintenance of laptops/desktops/Virtual Machines, VoIP phones, video conferencing, projectors, mobile devices/systems, network and security equipment to ensure efficient operation and connectivity. Additionally I can also provide assistance with traveling to various sites to move, install, repair, adjust, service and perform preventive maintenance on computer components and peripherals, building cabling/wiring and desktop hardware and software upgrade cycles. I can monitor, maintain and ensure proper operation of LAN, WLAN and other network systems connectionsCommunications skills include talking with site personnel, vendors and various outside agencies to exchange information and resolve issues or concerns. Provide consultation and technical assistance to concerned users of the proper use, care and operation of computer and telecommunication hardware, software and peripherals. I can respond to inquiries and provide detailed and technical information regarding related practices, procedures and perform demonstrations as needed.