Trayla Griffin
Data Analyst | Customer Relations | Excel, SQL, Tableau
- Role
- Customer Support Crew Member at Avelo Airlines
- Location
- Hampton Roads, VA, US
- LinkedIn followers
- 500 followers
About Trayla Griffin
With over 3 years of experience in data analytics and customer service, I’ve successfully analyzed healthcare data to improve patient care strategies, resulting in a 10% reduction in operational costs and a 15% increase in customer retention through data-driven insights. My experience spans both the healthcare, airline, and telecommunications industries, where I leveraged strong technical skills, including SQL, Tableau, and Python, to tackle complex challenges and create impactful solutions that enhance both patient outcomes and operational efficiency.I bring together expertise in healthcare data analysis, technical proficiency in SQL and Tableau, and strategic insight into patient care optimization, driving operational success. My ability to analyze data and deliver actionable insights allows me to develop solutions that meet business needs while improving healthcare processes, leading to measurable results.Notable Achievements:Achievement 1: Reduced hospital operational costs by 10% through detailed financial data analysis, identifying key cost-saving measures that optimized the healthcare revenue cycle.Achievement 2: Applied SQL and Tableau to analyze global COVID-19 vaccination trends, resulting in a 5% increase in vaccination compliance by enabling healthcare providers to adjust their strategies.Achievement 3: Increased customer retention by 15% through targeted data analysis in the telecommunications industry, utilizing CRM data to uncover trends and develop tailored support strategies.I am open to discussing opportunities where my combined skills in data analytics and healthcare can add value to your organization. I’m also excited to collaborate on initiatives in healthcare data optimization and technical process improvement.
Experience
Customer Support Crew Member
Dec 2023 — Present
Provide prompt and courteous assistance topassengers throughout their travel journey viaphone, and email.Resolve customer inquiries, concerns, andcomplaints with efficiency and professionalism.Managed and resolved issues related to flight delays,cancellations, and missed connections.Ensure compliance with federal and airline policies,procedures, and regulations.
Education
University of Illinois at Chicago
Bachelor of Arts, Criminal Justice/Police Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.