Tyler Merritt

About Tyler Merritt

I help organizations transform customer experiences through conversational AI and digital humans — because every customer interaction is a brand moment, whether you manage it or not. As a technology evangelist, I connect people with the tools, vision, and opportunities to build the future of human-machine interaction. My work sits at the intersection of AI, emotional intelligence, and brand experience. Here\'s the reality: customers remember how they feel — not what you said. A bad or forgettable experience can\'t be overcome by marketing spend. Yet most companies investing in automation focus only on chatbots — addressing just 7% of the communication problem. Adding emotion and personality through digital humans changes everything. If your organization is ready to move beyond transactional automation and into truly brand-led customer experiences, let\'s connect.

Experience

1. Chief Technology Officer

   Uneeq

   May 2024 — Present · Dallas, TX, US

   As Chief Technology Officer at UneeQ, I lead the customer-facing technical vision and solutions strategy behind one of the world\'s pioneering digital human platforms — with over a decade of R&D in the space. UneeQ\'s proprietary Digital Human Operating System enables enterprises to deploy AI-powered digital humans that communicate with emotion, personality, and brand authenticity across customer experience, brand engagement, and immersive workforce training.In this role, I bridge the technical and commercial worlds — spanning solutions architecture, pre-sales engineering, customer delivery, and technology evangelism across enterprise relationships with organizations like Dell, NVIDIA, Deutsche Telekom, Qatar Airways, and Pearson. Specifically, I- Own the technical strategy for real-time digital human interactions, including WebRTC streaming, LLM orchestration, TTS integration, and on-premise deployment architecture- Serve as the primary technical authority in enterprise sales cycles, translating complex AI capabilities into business outcomes for Fortune 500 clients- Lead customer delivery end-to-end — from architecture design through production deployment — across cloud, kiosk, mobile, and self-hosted environments for Digital Human OS- Drive platform evolution at the intersection of conversational AI, CGI animation (Unreal Engine / Synanim™), and behavioral science- Evangelize the principle that digital humans address what text-based AI cannot: the nonverbal dimension of communication that builds trust, emotional connection, and brand affinityUneeQ\'s platform serves global enterprises across financial services, telecommunications, aviation, healthcare, and education — creating AI experiences people remember because they feel genuinely human.

Education

• University of West Florida

  BA, English

  1999 — 2003

• University of West Florida

  Bachelor's degree, English Language and Literature, General

  1999 — 2003

Skills

• Cloud Computing
• Unix
• Solution Selling
• Ruby on Rails
• Troubleshooting
• Sales Engineering
• Enterprise Software
• Sales Management
• Direct Sales
• Jquery Mobile
• Mongodb
• Call Centers
• Business Development
• Ip
• Product Management
• Saas
• New Business Development
• Product Marketing
• Html5
• Voip
• Channel Partners
• Sales
• Strategic Partnerships
• Telecommunications
• Managed Services
• Integration
• Heroku
• Amazon Web Services (Aws)
• Html 5
• Jquery
• Sales Process
• Unified Communications
• Tcp/Ip
• Japanese
• Management
• Asterisk
• Networking
• Sales Operations
• Professional Services
• Customer Service