Tara Funk-Folger
Manager, Receivables at Liberty Mutual Insurance | Adjunct Professor at Southern New Hampshire University
- Role
- Manager, Receivables Financial and Payment Operations at Liberty Mutual Insurance
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Tara Funk-Folger
As an experienced finance leader, I bring a diverse skill set encompassing payment operations, customer experience enhancement, policy analysis, payroll management, and business process improvement. I have successfully led initiatives to optimize voluntary benefits programs, managed complex vendor partnerships, and streamlined billing systems—delivering measurable improvements in efficiency, accuracy, and customer satisfaction.In addition to my corporate leadership experience, I am a passionate and skilled educator at the university level, specializing in undergraduate business and organizational leadership courses. I am dedicated to fostering student growth by integrating real-world insights with foundational leadership theories, preparing future professionals to thrive in dynamic business environments.I hold a Master of Science (M.S.) degree in Organizational Leadership and a Graduate Certificate in Human Resource Management, both from Southern New Hampshire University.
Experience
Manager, Receivables Financial and Payment Operations
Mar 2024 — Present · Portsmouth, NH, US
Provide strategic leadership for incoming payment operations across claims recoveries, personal lines, and small commercial accounts, ensuring alignment with organizational objectives. Manage vendor partnerships responsible for lockbox services and onsite payment processing, fostering collaboration and driving continuous improvements to boost efficiency and accuracy. Lead, develop, and motivate a high-performing team comprising one Assistant Manager, eight Individual Contributors, twelve indirect reports, and thirty EXL representatives. Cultivate a culture of accountability, operational excellence, and customer focus by implementing best practices, tracking key performance metrics, and encouraging ongoing training and development. Work collaboratively across functions to streamline payment workflows, address escalations, and deliver outstanding results that support business growth and enhance customer satisfaction.
Education
Southern New Hampshire University
Graduate Certificate
Granite State College
Bachelor of Science (B.S.)
Southern New Hampshire University
Master of Science (M.S.)
Mount Washington College
Associate of Science (A.S.)
St. Petersburg College
Elementary Education and Teaching
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