Tezon McKenzie

About Tezon McKenzie

A highly skilled and experienced IT supervisor with 20 years of tenure, including 9 years of software support experience and 5 years of restaurant management experience, I bring a unique blend of technical and management expertise that makes me a valuable asset to any organization in the restaurant industry.With my 9 years of software support experience, I have developed an in-depth understanding of a wide range of hardware, software, and networking technologies commonly used in the restaurant industry. I am familiar with various software applications, including point-of-sale systems, inventory management software, and customer relationship management tools. My technical expertise enables me to quickly diagnose and resolve complex technical issues, resulting in increased uptime and decreased downtime for business operationsIn addition to my technical skills, I have 5 years of experience in restaurant management. This experience has given me an understanding of the unique challenges faced by the restaurant industry and has prepared me to provide technical support that meets the specific needs of restaurant staff and customers. I have also developed strong leadership, communication, and customer service skills, which I utilize in my role as a supervisor.Throughout my 20 years, I have demonstrated a commitment to excellence and a passion for learning. I am always seeking out new opportunities to expand my knowledge and skills in the field of IT, and I have a proven track record of effectively managing highly technical teams, prioritizing projects, and meeting deadlines.As an IT Store Systems Supervisor, I am responsible for overseeing our Point-of-Sale team, ensuring that they provide exceptional technical support to end-users. I work collaboratively with cross-functional teams to identify and resolve complex technical issues, and ensure that service level agreements are met.I am an excellent communicator, problem solver, and team player. I am adept at translating technical jargon into language that end-users can understand, and I am skilled at managing stakeholder expectations and delivering solutions that meet their needs. My ability to work effectively in a fast-paced, deadline-driven environment makes me an ideal candidate for any organization. I am committed to continuously improving technology infrastructure to meet the evolving needs of In-N-Out Burger!

Experience

1. Store Systems Manager

   In-N-Out Burger

   Oct 2025 — Present

Education

• California State University-San Bernardino

  Psychology

  2006 — 2010