Teya West

Executive Resolutions Manager @Daisy Group™

Leading a dynamic team, overseeing the management of high-level customer complaints and escalations on behalf of company directors.• Providing creative and effective resolutions to complex issues, ensuring customer satisfaction and alignment with business objectives.• Utilising exceptional communication skills across various channels including written correspondence, telephone, and social media platforms such as Twitter, Facebook, and Trustpilot.• Conducting comprehensive investigations for the legal team, preparing, and submitting small court claim defences, monitoring live claims, and negotiating settlements to achieve mutually beneficial outcomes while ensuring compliance and accuracy.• Staying up to date with industry trends and regulatory changes to ensure compliance and best practices.• Ensuring the compliant processing of GDPR Subject Access Requests (SARs) and ensuring adherence to regulatory guidelines.• Conducting root cause analysis to identify underlying issues and assisting with the implementation of process changes to for continuous improvement within the organisation.• Fostering a culture of excellence, accountability, and teamwork and empowering team members to achieve their full potential.