Tevis Potts

About Tevis Potts

With years of experience in multi-store management, operational process improvement, and team leadership, I have consistently delivered exceptional results across diverse retail environments. My career has been marked by a strong track record of driving profitability, enhancing customer satisfaction, and leading teams to have a significant impact.Recently, I was impacted by an organizational restructuring at FlyWire Cameras, leading to my current search for a new opportunity where I can bring my expertise in operational excellence and team leadership to drive business success.In my role as People & Business Operations Manager at FlyWire Cameras, I developed and implemented Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) that significantly enhanced business profitability and customer satisfaction. I also coordinated international equipment distribution and designed an efficient inventory system that streamlined productivity and financial tracking.Prior to this, I held roles at Macy’s that honed my skills in loss prevention and store support. As a Regional Shortage & Risk Control Manager, I managed a remote team of controllers supporting over 200 locations. My efforts in creating and implementing training tools reduced profit erosion of high-value merchandise and led to $16M savings in annual regional shortages. My work also resulted in a $7.8M improvement in safety claims, enhancing overall profitability.As a District Shortage & Risk Controller, I supported 24 stores across the New England District, prioritizing resources to improve store efficiency and customer satisfaction. I developed new reporting methods to enhance fulfillment accuracy and reduce shortages through effective process gap identification.Earlier in my career, I managed significant projects and safety protocols as a District Property Management Business Partner at Target, and as a Director of Asset Protection & Operations at Macy’s, where I led initiatives that reduced inventory shrinkage by $9.9M and improved safety metrics by $178K.Awards:Store of the Year 2019, Northwest Region – Macy’s, Union Square (Flagship Location)Asset Protection Store of the Year 2013 – Macy’s FayetteShortage Performance of the Year 2013 – Macy’s FayetteWith a Bachelor of Arts in Psychology and a Master of Science in Correctional & Juvenile Justice Studies, I bring a unique blend of analytical and strategic thinking to my roles. I am passionate about developing innovative solutions that drive business success and am always eager to take on new challenges.

Experience

1. Claims Generalist

   Progressive Insurance

   Jul 2025 — Present

   Investigate auto accidents by interviewing involved parties and reviewing relevant documentation to determine coverage and liability. • Maintain detailed and accurate claim records, documenting all communication, decisions, and activities in claims systems. • Evaluate property and vehicle damage, working with repair facilities and estimators to assess cost of repairs.

Education

• Transylvania University

  Bachelor of Arts - BA

• Eastern Kentucky University

  Master of Science (MS)

• Transylvania University

  Bachelor of Arts (BA)