Tevin Leary
Urgent Care Practice Coordinator @Atrium Health Wake Forest Baptist
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WORK HISTORY
Urgent Care Practice Coordinator @Atrium Health Wake Forest Baptist
Greensboro, NC, US
Increased front desk staff retention over 12 months by implementing improved onboarding, feedback loops, and recognition processes, contributing to reduced turnover and higher operation consistency Elevated urgent care patient satisfaction scores through front-end workflow changes and staff alignment strategies; contributed to award recognition for patient experience. Helped position 3 out of 4 urgent care centers in the top 5 for performances across the market, based on internal benchmarks of quality, access, and satisfaction. Reduced urgent care operating expenses by $100k through cost containment strategies, vendor renegotiations, and better scheduling alignment. Collaborated on cross-functional improvements to provider onboarding, reducing orientation time and accelerating clinical readiness using Lean-informed process updates.
EDUCATION
Francis Marion University
Health/Health Care Administration/Management and Minor in Biology
LSU Shreveport
Master of Health Administration , Healthcare
ABOUT TEVIN LEARY
As an accomplished professional, I have a demonstrated proficiency in developing effective operating rhythms across functions to drive improvements through policies, procedures, strategies, and technologies.With a keen eye for detail, I am an expert at developing metrics that provide data for process measurement and identifying indicators for future improvement opportunities.Leveraging my proven expertise, I excel at assisting business line and project teams in developing business readiness plans.Additionally, my ability to evaluate processes, identify gaps, risks, and recommend solutions that add value to customer experience, costs, and revenue sets me apart as a strategic problem-solver.I am highly-skilled at Continuous Process Improvement, Strategic Planning & Execution, Cross-Functional Communication, Project / Operations Management, Product Marketing & Strategy, Data Management & Analysis, Client Engagement, Team Leadership, Staff Mentoring, and Stakeholder ManagementI am instrumental at operating multiple technical applications & Tools, such as Microsoft Office Suite (Word – Excel – PowerPoint) – Google Workspace– Tableau, EclinicalWorks / administrative work, and Learning Management Systems.I am dedicated to driving success and delivering results for my organization through continuous process improvement. Please feel free to contact me at L••••••••@gmail.com with any thoughts, comments, or questions about my work I\'m always interested in making new professional acquaintances.
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