Tessa Blumenthal
Sr Director, Client Operations @Global Overview
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WORK HISTORY
Sr Director, Client Operations @Global Overview
US
Leads Amazon operations for Global Overview, a full-service agency supporting both Vendor and Seller Central brands. Oversees a team responsible for inbound shipping, shortage and chargeback recovery, freight strategy, and compliance. Ensures operational execution is aligned to business goals and contributes directly to client growth.Manages the day-to-day complexity of Amazon operations, including troubleshooting PO issues, correcting chargebacks, interpreting policy changes, and improving vendor performance. Works across departments to ensure fast, accurate fulfillment and margin protection.Plays a key role in onboarding and retaining clients by providing clear operational strategies that support brand growth on Amazon. Many clients continue working with the team long term due to trusted guidance and consistent delivery.Supports Global Overview’s broader flywheel strategy by connecting operational execution to brand performance. Drives improvements that not only reduce friction but also strengthen inventory health, profit, and customer experience across the platform.
EDUCATION
University of Puget Sound
BA, English
SKILLS
ABOUT TESSA BLUMENTHAL
I have 13 years of experience in ecommerce, with deep expertise in Amazon operations across Vendor Central and Seller Central. For the past 7 years, I’ve led a team focused on the core operational functions that drive profitability and performance: inbound shipping to fulfillment centers, chargeback and shortage recovery, freight optimization, and compliance.I’m known for being able to spot what’s not working, fix operational breakdowns, and bring clarity to messy processes. I understand how to navigate the Amazon system when it doesn’t behave as expected, and how to advocate for solutions that protect margin and reduce friction.The team I lead is known for bringing order to complex processes. Whether it’s reconciling short payments, resolving purchase order issues, or chargeback infractions before they escalate, we’re relied on to save money and keep things moving.We work closely with finance, account management, and brand teams to bring operational clarity and ensure every decision is grounded in cost, compliance, and customer impact.
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