Tessa Rolfe

About Tessa Rolfe

I started helping agencies with service delivery back in 2015.Now in 2026, I partner with agency owners who are stuck at an unfortunate plateau. They are too busy to scale, too overwhelmed to fix it. As your Fractional COO, I’ll stabilize your backend, clarify your team, and systemize delivery within 90 days. After launching Agency Ops Co, I’ve been able to make an impact in these ways: 1) Establish and maintain a quarterly 30% EBITA 2) Align Profit & Loss Statements to the Profit First method increasing earnings from 1% to 20% 3) Clarify team structures and implementing a solution to get the agency owner doing what they want to be doing 4) Track revenue per service line; keeping what’s profitable, addressing whats not. Ready to get to work? Book a consult and let’s get into it.https://book.morgen.so/tessarolfe/

Experience

1. Founder COO

   Agency Ops Co

   Jun 2025 — Present

   Founded Agency Ops Co. to help agencies scale with clarity and confidence. Serve as Integrator to agency leaders, driving operational strategy, team systems, and delivery excellence to unlock growth. Helped clients increase delivery capacity by up to 2x without additional hires Built operational frameworks that improved client margins by 10–25% Enabled agency owners to step out of day-to-day operations and focus on strategic growth

Education

• The Art Institute of Tampa

  Bachelor of Arts (B.A.)

  2010 — 2014

Skills

• Trend Analysis
• Social Media Marketing
• Store Management
• Loss Prevention
• Styling
• Retail
• Marketing
• Sword Fighting
• Trend
• Digital Marketing
• Window Displays
• Marketing Strategy
• Blogging
• Client Liaison
• Google Analytics
• Client Development
• Photoshop
• Merchandising
• Adobe Creative Suite
• Store Operations
• Retail Marketing
• Social Media
• Sales
• Email Marketing
• Trend Forecasting
• Fashion
• Sales Management
• Visual Merchandising
• New Store Openings
• Advertising
• Merchandise Planning